Your energy system.
Looked after
for the long term.

We normally invite you to renew at least 30 days before your current term ends. The invitation explains the proposed start and end dates, total fee including VAT, payment choices, benefits and cancellation rights. A new 12-month term begins only after your express acceptance, recorded by signature, email or another recorded method, with written confirmation. Silence, monitoring access and an existing Direct Debit instruction are not acceptance. If you do not renew, membership services and unused call-out entitlement end at expiry; no fee is collected for a new term. Any properly due unpaid fees from the expired term remain separate. The price and benefits cannot change during an agreed term without your agreement, subject to your statutory rights. Changes proposed for a later term apply only if you accept them. If there is a gap before you rejoin, membership services are not provided during it; warranties and statutory rights remain unaffected.

On sale of the property, you may ask to transfer the remaining membership to the new owner, or end it from completion by providing written notice and reasonable evidence. Fees accruing after completion are waived; prepaid fees for whole months after completion are refunded within 14 days. For a visit cancelled with less than 24 hours’ notice or without safe access, we may either treat the call-out as used or charge a reasonable abortive-visit fee—not both. We explain the consequence when booking, consider exceptional circumstances and do not apply it where the failed visit is our responsibility.

One standard diagnostic visit per agreed fixed 12-month term, authorised after reasonable remote diagnosis shows a visit is needed. Travel and the first diagnostic hour are included during normal working hours (08:30–17:00, Monday–Friday, excluding public holidays). It is not a planned annual service. Parts, extra labour, out-of-warranty repairs and specialist access are excluded and quoted before work. A fresh call-out starts only when an agreed renewed term begins; unused visits do not carry forward. Work Evergreen owes under your installation contract, workmanship warranty or statutory rights does not use this entitlement. Repeat attendance to correct our failure to perform the included visit with reasonable care and skill is not charged.

Monitoring requires compatible equipment, manufacturer platform availability, your permission and a working internet connection. It is not continuous 24/7 human observation and cannot detect every fault. We check compatibility before enrolment.

The current membership agreement covers systems installed by Evergreen. If another company installed yours, contact us to discuss eligibility; do not enrol unless we have confirmed acceptance and the applicable terms in writing.

No. Parts, labour beyond the first diagnostic hour, out-of-warranty repairs, additional visits, scaffolding and specialist access are excluded, subject to your separate warranty and statutory rights. Work Evergreen already owes under your installation contract, workmanship warranty or statutory rights is not charged as a membership extra. Repeat attendance to correct an inadequately performed included visit is not charged. Any other chargeable work is quoted and agreed first.

The initial fixed 12-month membership costs £300 including VAT. Choose 1 × £300 annually, 4 × £75 quarterly or 12 × £25 monthly by Direct Debit. These are payment options for the annual fee, not shorter membership terms. We confirm your agreed start date and collection schedule and provide advance payment notice. An enquiry alone takes no payment. Renewal dates, fees and payment options are confirmed before you expressly accept any new term.

No. EEC is an optional care membership, not insurance, a replacement warranty, a planned annual servicing contract or emergency cover. Workmanship and manufacturer warranties remain separate. Member support is provided during normal working hours.

The initial commitment is a fixed 12 months, £300 including VAT. Membership does not renew automatically or continue monthly; each further 12-month term needs your express agreement. No advance notice is required to prevent renewal. You may cancel a new or renewed term within 14 days after the day you agree to it. If you expressly request services to start during that period and then cancel, a proportionate charge for services actually supplied may apply. For other early-ending requests, any charge must be fair, reflect our net loss after costs saved and loss-reduction steps, and not exceed the unpaid fee for that term. Statutory rights, Evergreen’s material breach and the moving-home exception remain protected. Contact info@ep-i.co.uk or 020 3793 7323; no special form is required. Full terms are supplied before you agree.

SwitchSwitch is a member-only tariff review included at no extra charge with EEC membership. Evergreen receives no switching commission. We review multiple comparison sources and relevant supplier-direct offers, considering import costs, export income and off-peak charging. Staying or changing tariff with your existing supplier may be suitable. New-installation reviews are aimed for approximately 30 days after installation and handover; existing members arrange a review after joining. Click the SwitchSwitch tab to open SwitchSwitch.com. Enter your home, current tariff and available energy-use details in the search boxes. When you press Search, access to comparisons will be restricted to active EEC members: you will be asked to sign in with your member email and password before viewing results. The member search and sign-in journey is being developed on SwitchSwitch. Until it is live, contact our team for help with your member tariff review. This EEC website does not search live tariffs or submit switches. Comparisons cover the sources checked, not every offer in the market; availability and savings vary. SwitchSwitch is funded through EEC membership and belongs to Evergreen; third-party comparison sites may earn their own commission. You make the final decision and authorise any application.